Our company is committed to providing the best possible experience for all customers. If you need to cancel a booking or request a refund, please read the following policy carefully:

1. Tour Services Cancellation

Cancellation 7 days or more before the tour date:
Full refund (100%) will be issued.

Cancellation 3–6 days before the tour date:
50% refund of the total amount paid.

Cancellation less than 3 days before the tour date or No Show:
No refund will be issued.

2. Transfer Services Cancellation

Cancellation at least 48 hours before the scheduled service:
Full refund.

Cancellation within 24–48 hours before the service time:
50% refund.

Cancellation less than 24 hours before the service time or No Show:
No refund will be issued.

3. Booking Changes

Customers may request changes to the date or time of their service free of charge if requested at least 48 hours in advance.

Changes are subject to availability on the new requested date/time.

4. Company-Initiated Cancellations

In the event that we must cancel a service due to unforeseen circumstances (e.g., natural disasters, emergencies),
customers will receive a full refund or may choose to reschedule the service at no additional cost.

5. How to Request a Refund

Please contact our customer service team via email or phone, and provide your booking reference number.

Refunds will be processed within 7–14 business days after your request has been reviewed and approved.

Refunds will be issued to the original payment method only.

For any further inquiries or assistance, please contact us:

Phone: +66959126292
Email: contact@rstriptravel.com
Business Hours: Everyday 9:00 AM – 6:00 PM